01Personal information we collect

We may collect personal information that identifies, relates to, describes, or could reasonably be linked to you, your household, your device, or your transactions with us. The information we collect depends on how you interact with the Services.

We may collect the following categories of information:

• Contact information: name, billing address, shipping address, email address, phone number, and other contact details.
• Order and transaction information: products viewed, added to cart, purchased, returned, exchanged, canceled, or reviewed; order history; shipping details; payment confirmation; discount codes; customer-service history; and related transaction records.
• Payment information: payment method details, billing information, payment authorization data, and related financial transaction information. Payment card information is processed by our payment processors and platform providers; SCUSA does not intentionally store full payment card numbers.
• Account information: account login details, preferences, saved addresses, order history, and account settings.
• Communication information: information you provide when you contact us by email, phone, website form, chat, social media, SMS/text message, or other communication channels.
• Device and technical information: IP address, browser type, device type, operating system, network information, referring URLs, pages viewed, session activity, cookies, pixels, analytics identifiers, and similar technologies.
• Marketing and preference information: email subscription status, SMS/text-message consent status, opt-in and opt-out records, marketing preferences, abandoned-cart activity, product interests, and engagement with our emails, advertisements, or text messages.
• Compliance and fraud-prevention information: information used to detect fraud, verify transactions, prevent unauthorized activity, comply with legal requirements, enforce our terms, or protect SCUSA, our customers, and our Services.

02Sources of personal information

We may collect personal information from the following sources:

• Directly from you, including when you place an order, create an account, sign up for email or SMS marketing, submit a contact form, request support, leave a review, or otherwise provide information to us.
• Automatically through the Services, including through cookies, pixels, analytics tools, advertising technologies, server logs, and similar tracking technologies.
• From service providers, including Shopify, payment processors, shipping providers, fulfillment partners, email and SMS platforms, fraud-prevention providers, analytics providers, customer-support tools, and marketing platforms.
• From business and marketing partners, including advertising networks, social media platforms, affiliate or referral partners, and other third parties, where permitted by law.
• From public or lawful sources, where necessary for fraud prevention, compliance, dispute handling, business operations, or legal protection.

03How we use personal information

SCUSA may use personal information for the following purposes:

• To operate and provide the Services. We use information to process orders, accept payments, fulfill shipments, provide order confirmations, manage accounts, provide customer support, process returns or exchanges, and operate our website.
• To communicate with you. We may use your contact information to send order updates, shipping notices, account messages, customer-service responses, policy updates, security notices, and other transactional or service-related communications.
• To send marketing and promotional communications. Where permitted by law and based on your consent or preferences, we may send promotional emails, SMS/text messages, abandoned-cart reminders, product updates, discounts, back-in-stock notices, and other marketing communications.
• To personalize and improve the Services. We may use information to remember your preferences, improve website performance, understand customer behavior, recommend products, improve product selection, and enhance the shopping experience.
• To prevent fraud and protect security. We may use information to detect, investigate, and prevent fraud, unauthorized transactions, abuse, spam, security incidents, illegal activity, and violations of our terms or policies.
• To comply with law and enforce rights. We may use information to comply with applicable laws, regulations, legal process, subpoenas, law-enforcement requests, tax obligations, accounting obligations, dispute resolution, litigation, and enforcement of our agreements and policies.
• For business operations. We may use information for analytics, reporting, auditing, recordkeeping, inventory planning, customer-service training, payment reconciliation, compliance review, and internal business administration.

04SMS/text message privacy and consent

SCUSA may offer SMS/text-message communications, including order updates, abandoned-cart reminders, customer-service messages, promotional messages, discount offers, product updates, and other messages related to SCUSA products and services.

By providing your mobile number and affirmatively opting in to receive SMS/text messages from SCUSA, you authorize SCUSA Industries LLC and its service providers to send text messages to the mobile number you provided. Consent to receive marketing SMS/text messages is not required as a condition of purchasing any goods or services from SCUSA.

Message frequency may vary. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

You may opt out of SMS/text messages at any time by replying STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to any SCUSA text message. You may also contact us using the contact information listed below and request removal from SMS/text-message communications. After you opt out, we may send one final confirmation message confirming that you have been unsubscribed. After that confirmation, we will not send further marketing SMS/text messages unless you opt in again.

For help, reply HELP to any SCUSA text message or contact us at support@scusa.shop or 877-MY-SCUSA (877-697-2872).

SCUSA does not sell, rent, trade, or share SMS opt-in consent, mobile telephone numbers, or SMS/text-message consent records with third parties for their own independent marketing purposes. We may share SMS-related information with service providers only as necessary to operate our messaging program, deliver messages, maintain consent records, process opt-outs, provide customer support, prevent fraud, comply with law, or protect our rights.

Your SMS consent applies only to SCUSA Industries LLC and the specific messaging program or purpose for which you opted in. SMS consent is not transferable, assignable, or shared with unrelated third parties.

05Email marketing preferences

If you subscribe to SCUSA email marketing, we may send promotional emails, product announcements, discounts, abandoned-cart reminders, educational content, and other marketing communications.

You may unsubscribe from promotional emails at any time by clicking the unsubscribe link included in our emails or by contacting us at support@scusa.shop. If you unsubscribe from promotional emails, we may still send non-promotional messages, including order confirmations, shipping updates, account notices, customer-service responses, legal notices, and other transactional communications.

06Cookies, tracking technologies, and advertising

We and our service providers may use cookies, pixels, tags, software development kits, analytics tools, advertising identifiers, and similar technologies to operate the Services, remember preferences, understand website performance, measure advertising effectiveness, personalize content, prevent fraud, and support marketing.

These technologies may collect information about your device, browser, IP address, pages viewed, products viewed, cart activity, referring websites, purchase activity, and interactions with our emails or advertisements.

You may be able to control cookies through your browser settings. Some browser settings may affect the functionality of the Services. Depending on where you live, you may also have rights to opt out of certain targeted advertising or sale/sharing activities as described below.

07How we disclose personal information

SCUSA may disclose personal information in the following circumstances:

• Service providers and vendors. We may disclose information to companies that help us operate our business, including Shopify, payment processors, shipping carriers, fulfillment providers, email platforms, SMS platforms, analytics providers, advertising platforms, fraud-prevention tools, cloud hosting providers, customer-support platforms, and professional advisors.
• Shopify and platform providers. Our store is powered by Shopify. Information you provide through the Services may be processed by Shopify and its service providers to support checkout, payments, hosting, analytics, fraud prevention, advertising, and other commerce functions.
• Shipping and fulfillment partners. We may disclose information necessary to fulfill, ship, track, insure, or resolve issues with your order.
• Payment processors and fraud-prevention providers. We may disclose information necessary to process payments, verify transactions, prevent fraud, handle chargebacks, and maintain payment security.
• Marketing and advertising partners. We may disclose limited information to advertising, analytics, and marketing partners to measure, personalize, or improve our advertising, where permitted by law and subject to your rights and choices.
• Legal, compliance, and safety purposes. We may disclose information when required or permitted by law, legal process, subpoena, court order, government request, law-enforcement request, tax or accounting obligation, or where we believe disclosure is necessary to protect SCUSA, our customers, our rights, our property, public safety, or the security of the Services.
• Business transfers. We may disclose information in connection with a merger, acquisition, financing, reorganization, sale of assets, bankruptcy, or similar business transaction.
• With your consent or direction. We may disclose information when you authorize us to do so or direct us to share information with a third party.

08No sale of SMS consent data

SCUSA does not sell, rent, trade, or share mobile telephone numbers, SMS opt-in data, SMS consent records, or text-message preferences with third parties for their own marketing or promotional purposes.

This restriction does not prevent us from using service providers to help deliver SMS messages, maintain consent records, process opt-outs, provide customer support, prevent fraud, comply with law, or operate the Services.

09Relationship with Shopify

The Services are hosted by Shopify. Shopify may collect and process personal information about your access to and use of the Services to provide, secure, improve, and support the commerce platform. Information you submit through the Services may be transmitted to Shopify and to third parties that may be located in jurisdictions other than where you reside.

Shopify may also use information obtained through your interactions with our store and other merchants to provide enhanced commerce features, fraud prevention, analytics, advertising, and platform services. Shopify’s handling of personal information is governed by Shopify’s own privacy practices.

You can learn more about Shopify’s privacy practices by reviewing Shopify’s Consumer Privacy Policy and Shopify Privacy Portal.

10Third-party websites and links

The Services may contain links to third-party websites, platforms, social media pages, payment services, shipping tools, review platforms, or other services that are not owned or controlled by SCUSA.

We are not responsible for the privacy, security, content, accuracy, availability, or practices of third-party websites or services. If you access a third-party website or service, you should review that third party’s privacy policy and terms before providing information.

11Children’s privacy

The Services are not intended for children. We do not knowingly collect personal information from children under the age of majority in their jurisdiction.

If you believe a child has provided personal information to SCUSA, contact us at support@scusa.shop and we will review the request and delete the information where required by law.

We do not knowingly sell or share personal information of individuals under 16 years of age.

12Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no security system is perfect, and we cannot guarantee absolute security.

You are responsible for protecting your account credentials and for using secure networks and devices when accessing the Services. Do not send sensitive or confidential information through unsecured channels.

13Retention of personal information

We retain personal information for as long as reasonably necessary to provide the Services, fulfill orders, maintain business records, comply with legal obligations, resolve disputes, prevent fraud, enforce agreements, maintain tax and accounting records, support customer service, and protect our rights.

SMS opt-in and opt-out records may be retained as necessary to document consent, honor opt-out requests, comply with messaging requirements, prevent unauthorized messaging, and defend against legal claims.

When personal information is no longer needed, we may delete, de-identify, aggregate, or securely retain it as permitted by law.

14Your privacy rights and choices

Depending on where you live, you may have some or all of the following rights regarding your personal information:

• Right to access or know. You may request information about the personal information we collect, use, disclose, sell, or share.
• Right to delete. You may request that we delete personal information we maintain about you, subject to legal exceptions.
• Right to correct. You may request correction of inaccurate personal information.
• Right to portability. You may request a copy of certain personal information in a portable format.
• Right to opt out of sale, sharing, or targeted advertising. Depending on your jurisdiction, you may have the right to opt out of certain disclosures or processing of personal information for targeted advertising, sale, or sharing.
• Right to limit certain uses of sensitive personal information. Where applicable, you may have the right to limit certain uses or disclosures of sensitive personal information.
• Right not to be discriminated against. We will not discriminate against you for exercising your privacy rights.
• Right to appeal. Depending on your jurisdiction, you may have the right to appeal our decision regarding a privacy request.

To exercise privacy rights, contact us at support@scusa.shop or 877-MY-SCUSA (877-697-2872). We may need to verify your identity before processing your request. You may also authorize an agent to submit a request on your behalf where permitted by law.

15Global Privacy Control and Do Not Track

Depending on where you live, we may treat a browser-based Global Privacy Control signal as a request to opt out of sale, sharing, or targeted advertising for the browser or device sending the signal, as required by applicable law.

Other than Global Privacy Control where legally required, we do not currently respond to browser “Do Not Track” signals because there is no uniform industry standard for such signals.

16State-specific privacy notices

Residents of certain U.S. states, including California, Colorado, Connecticut, Virginia, Utah, Texas, Oregon, Montana, Delaware, Iowa, Nebraska, New Hampshire, New Jersey, Tennessee, and other states with consumer privacy laws, may have additional privacy rights under applicable law.

Where required, you may request access, deletion, correction, portability, opt out of sale or sharing, opt out of targeted advertising, or appeal a denied request by contacting us at support@scusa.shop.

We will process requests as required by applicable law.

17International users

If you access the Services from outside the United States, you understand that your personal information may be collected, transferred, stored, and processed in the United States and other jurisdictions where our service providers operate.

Where required by law, we rely on appropriate transfer mechanisms for international transfers of personal information.

18Legal compliance and restricted transactions

SCUSA may use personal information to comply with applicable laws, regulations, platform requirements, shipping restrictions, payment-processing rules, product restrictions, tax obligations, and legal or regulatory requests.

We may cancel, refuse, restrict, or review orders where necessary to comply with applicable law, shipping restrictions, payment requirements, fraud-prevention rules, or SCUSA policies.

19Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology, legal requirements, messaging practices, platform providers, or Services.

When we update this Privacy Policy, we will post the revised version on this page and update the “Last updated” date. Your continued use of the Services after the revised Privacy Policy is posted means you acknowledge the updated policy.